En/3.0/Automatic Maintenance with Zentyal Remote
Zentyal Remote is a remote monitoring and management platform offered to the users of the commercial Zentyal server editions, and it is specially designed to ease the tasks of system administrators and managed service providers. This platform allows to centralize the IT infrastructure maintenance and troubleshooting of any business or a group of businesses, as well as to access remotely in a secure way to both servers and desktops.
Zentyal Remote offers a quick and proactive way to identify and resolve incidents. By combining alerts, inventory information, monitoring, automated diagnostics, knowledgebase, remote access and technical support, it is possible to solve issues before they affect the users' work. The concept of Zentyal Remote is similar to that of Zentyal server: different components are integrated in simple way and Linux knowledge is not required to use the tool and therefor it is easier and faster to provide remote support to multiple installations or customers simultaneously.
Zentyal Remote generates reports of the system and user activity, making it easier to maintain. For example, it is possible the determine whether a slowdown in the Internet connection is due to misconfiguration of the routers, failure of the IP provider, increased demand from the users or massive download of inappropriate content by specific users (and who they are). It is also possible to analyze the time your users spend on browsing Facebook or other similar pages and to decide whether you will apply more restrictive browsing policies to all users, by groups or to specific users only.
On the other hand, Zentyal Remote helps to carry out software and security updates remotely on a group of servers. Thus, one can increase the system security and at the same time reduce the maintenance costs. However, the group tasks (jobs) are not limited to updates, but can be extended to any area of the Zentyal server, from modification of firewall rules to users and groups management and to add file sharing rules. This feature is specially useful when managing a large number of servers with similar characteristics.
Remote management and inventory
The possibility to remotely access servers and desktops is critical to provide remote support to end users. This remote access is carried out in a secure way through web, avoiding plenty of trips and it is the key to provide quality service at a competitive price. Moreover, the issues can be scaled to the Zentyal Support team that, with the support of Canonical, can diagnose and find solution to the reported issues. Finally, the hardware and software inventory of the equipments helps to document and manage the available network resources.
Zentyal Remote is included in all the commercial Zentyal server editions. To try it, all you need to do is to get 30-day free trial through the Zentyal website [#].