Latest revision as of 10:03, 31 July 2014

[edit] Broken packages APT error

This a common error which could be raised when installing/upgrading packages. It is caused by transient states in your system.

This error is identified by a message like this, with the requested package list:

root command apt-get -qq --no-install-recommends --simulate install [package list] failed. 
Error output: E: Broken packages

[edit] Common solutions

[edit] Bad packages sources lists

Removing the Zentyal sources list or adding sources not compatible with them could cause this problem.

Check your packages sources at /etc/apt/sources.list and /etc/apt/sources.list.d . You can find the correct Zentyal sources at Documentation/Community/Installation/InstallationGuide . Remember to execute 'sudo apt-get update' after fixing the sources lists.

[edit] Packages list cache not updated

If the lists are correct maybe the package lists cache is out of sync. To fix it you can run the command 'sudo apt-get update'.

[edit] Packages not configured

In this case the installation process aborted (or was interrupted) when configuring the new packages. You could try this command to fix it: 'sudo dpkg --configure -a'

[edit] None of the listed solution works for your system

• Check the file /var/log/zentyal/software.log for clues for you solution

• Ask for help in the forum -> http://forum.zentyal.org/

• Open (or reopen) a bug ticket only if you are sure the problem is caused by a Zentyal bug. In this case be sure to reproduce again the problem, include the files /var/log/zentyal/zentyal.log and /var/log/zentyal/zentyal.log. And very important write in the bug what steps you took to arrive to this error.